Group Manager and Automate Approver Reassignment via Business Rule

[deepikad1601339]

Hello All

in servicenow I want to update the manager for the “1” and “2” groups from "A" to "B", And ensure that any new approvals assigned to "A" are automatically reassigned to "B" via a business rule,

So that approval tasks go to the correct manager without manual intervention, and future changes can be made easily without modifying the script.

[Mark Manders · Accepted solution]

Not sure what your question exactly is. You should update the group manager.

And if your approval flows are setting the group manager as approver, you shouldn't need any rule to update that. That should only be necessary if the managers are hardcoded by their user sysIDs and in that case, no business rule is going to override that.