Guided tours for Change Management
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6 hours ago
New to servicenow and forum so I hope this is the best location to ask..
Im created a guided tour for change management and tried multiple different start pages as the CONTEXT (example: change_request.do) and the URL full path when I created the actual tour.
When I edit in design and select "play" the tour starts but only after a few seconds - not instant like others.
When I create a new change the tour never starts - not even if I point my browser back to the URL originally found in the tour creation.
Any help is appreciated
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6 hours ago
When you click "New" to create a new record, the actual URL is "change_request.do?sys_id=-1", so try to set this as Context.
Also, verify that the user you are testing with has the role(s) added to the "Roles" field of the Guided Tour.
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6 hours ago
TY for the quick help!!
WE changed the context to: change_request.do?sys_id=-1 Sadly, no joy - see attached.
I can tell you new changes open to:
//****************.service-now.com/now/nav/ui/classic/params/target/change_request.do%3Fsys_id%3D-1%26sysparm_query%3Dchg_model%3D007c4001c343101035ae3f52c1d3aeb2%5Etype%253Dnormal%255EEQ%26sysparm_use_polaris%3Dtrue
