Guidence required to learn service now ITSM/ITOM tools

[mahesh817b]

Hi everyone 

Can any help me to learn service now ITSM/ITOM tools, any learning videos would be more helpful.

[GlideFather]

Hi @mahesh817b,

both modules ITSM and ITOM are complex in their extent.

And you mentioned tools, what tool do you mean in particular? Or do you mean the modules as such?

if modules - then for ITOM and for ITSM

Select what' s the most suitable for you.

Let me know what do you think about this or ask more concrete questions.. the description is vague and too general :))

[M Iftikhar]

Hi @mahesh817b 

You can start learning ServiceNow ITSM and ITOM step-by-step using these official and community-recommended resources:

• ITOM Learning Series (YouTube – TechTrek with AJ)
  A complete ITOM playlist covering Discovery, Event Management, and Service Mapping with real examples and demos:
  ITOM Batch-2 Playlist

• ITSM Learning Path 
  Start with Incident, Change, Problem, and Catalog Management. You can check out this article for ITSM learning path:
  https://www.servicenow.com/community/itsm-articles/recommended-training-for-itsm/ta-p/2614383 

• ITOM Recommended Training (Official Guide)
  If you’re focusing more on ITOM, check out this official guide:
  Recommended Training for ITOM

You can also request your Personal Developer Instance (PDI) from here to practice everything hands-on:
ServiceNow Developer Site

Hope this helps you!

If my response helped, please mark it as the accepted solution so others can benefit as well