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how supplier are communicated in source to pay in servicenow

SagarGadakh
Tera Contributor

‎01-02-2025 04:39 AM

Hi,

Need to know how supplier are communicated in source to pay in servicenow.

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5 REPLIES 5

Runjay Patel
Giga Sage

‎01-04-2025 12:29 AM

Hi @SagarGadakh ,

 

We have supplier workspace for them once they get onboarded. They will get invoice and PO information there.

 

 

  • RFP Invitation: An email is sent to selected suppliers with a link to the Supplier Portal.
  • Proposal Submission: Suppliers log in, submit their proposals, and receive confirmation.
  • PO Issuance: Once the contract is awarded, the supplier receives the purchase order and delivery details.
  • Invoice Submission: After delivery, the supplier submits an invoice through the portal, and status updates are communicated.
  • Feedback and Evaluation: After the payment, the supplier receives an assessment form for performance feedback.

 

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SagarGadakh
Tera Contributor
In response to Runjay Patel

‎01-06-2025 12:21 AM

Hello,

 

Actually I am trying to send an email from Negotiation record. When I try to send an email from Negotiation record, the email is not delivered to the mentioned recipient. When checked in Emails table, the email remains in send-ready state, and email does not get delivered.

 

This is the actual concern.

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SagarGadakh
Tera Contributor
In response to Runjay Patel

‎01-07-2025 04:59 AM

Hello @Runjay Patel ,

 

Actually I am trying to send an email from Negotiation record. When I try to send an email from Negotiation record, the email is not delivered to the mentioned recipient. When checked in Emails table, the email remains in send-ready state, and email does not get delivered.

 

This is the actual concern.

0 Helpfuls

Runjay Patel
Giga Sage
In response to SagarGadakh

‎01-07-2025 06:09 AM

Hi @SagarGadakh ,

 

share the screenshot? Also are you trying in pdi or client instance? Are other notifications is getting triggered?

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