How the "Impacted Services/CIs" populating automatically

ramesh_r
Mega Sage

3 weeks ago

Hi All,

 

I just want to know how the "Impacted Services/CIs" populating automatically .? from where the records are populating.?

 

ramesh_r_0-1757326200490.png

 

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Nikhil Bajaj9
Tera Sage

3 weeks ago

Hi @ramesh_r ,

 

The "Impacted Services/CIs" are populated automatically by querying the Configuration Management Database (CMDB) to find services and CIs that depend on the "Affected CIs" entered for a change or incident. This relies on relationships defined in the CMDB through Discovery and Service Mapping, and uses scripts to dynamically trace these dependencies to provide a list of potentially impacted CIs.

 

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Regards,
Nikhil Bajaj
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G Ponsekar
Giga Guru

3 weeks ago

Hi @ramesh_r ,

 

The "Impacted Services/CIs" related list automatically populates records based on the relationships defined in your Configuration Management Database (CMDB). When a Configuration Item (CI) is added to the Affected CIs list on an incident or change record, ServiceNow traces its upstream dependencies to find any services that rely on it

 

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Thanks, GP

 

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