Hello ServiceNow Community,
I have a requirement for an HR Case management process. When a user submits an HR Case, I want the following actions to happen:
As soon as the user clicks the "Submit" button, a new forum thread should be created in the backend automatically.
The user should then be redirected to that forum thread where only specific users e.g. HR staff and designated individuals can communicate, post clarifications, or suggest ideas.
Each time a new HR Case is submitted, a new forum thread should be created so there will be a unique forum thread per case.
Once the discussion in the forum concludes, the HR case should proceed as usual, following the existing workflow i.e. the case will continue through the defined HR Case process.
The goal is to facilitate case specific discussions in a forum-like environment where only authorized users can contribute to the thread.
Has anyone implemented something similar or have suggestions on how to achieve this in ServiceNow? Any guidance on using ServiceNow’s forums, event management, or custom scripts to accomplish this would be greatly appreciated
Thank you in advance for your help
