Hi there,
I am completely new to ServiceNow and I am reading the documentation and watching videos to familiarize myself with the Agentic AI capabilities of the platform. I have tested with making AI agents and use cases, etc. but I'm finding it difficult to create am overall picture for myself in which I know how to create an AI tool from start to end. In particular, I'm trying to figure out how to create a chatbot with persistent conversation memory within a session. To be more specific, we have a knowledge base hosted on ServiceNow and we want to create a chatbot with conversation history such that a user can have a persistent (within one session) conversation with the chatbot and obtain info from the knowledge base using the chatbot. I want to know what the main steps and concepts are. That is, whare should I start from? Should I create an agent and a chat memory element and put together these pieces (modules) and connect them to the knowledge base? Are these all done within the context of a agentic workflow? I guess it is clear that I'm pretty lost. So any help will be appreciated. Thanks!
