How to configure the AI Search Result list in a record producer (incident) ?

[PascalG]

Hello,

I'm testing AI Search inside a record producer in order to improve our deflection rate.

The search results displays the article short description, the name of the KB, kb_category, an extract of the article and then the author, number of views & marks.

i'd like to simplify the display, just to get the article title.

I tried to tie an Evam to my search appliication using the OOB Service Portal Search to see if it makes any difference but the result list did not change even though the result list shape is different on the Service portal.

I feel there should be a way but I'm lost.

Any idea ?

Thanks for your assistance, Pascal

[Ankur Bawiskar]

@PascalG 

check these links

Configure AI Search Assist for a record producer 

ServiceNow Nuggets #1 : AI Search Assist for Record Producers 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[PascalG]

Hello Ankur, AI Search works fine an I did use the articles you mention to build my test record producer.
Now i'd like to be able to select which fields appear in the search result list.

[Shivalika]

Hello @PascalG 

You need to configure "Search sources" on your table. 

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/search-adminis...

And all the search related configuration on your table. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Ankur Bawiskar]

@PascalG 

Please share some screenshots what are you referring here

Now i'd like to be able to select which fields appear in the search result list.