How to configure the AI Search Result list in a record producer (incident) ?

[PascalG]

Hello,

I'm testing AI Search inside a record producer in order to improve our deflection rate.

The search results displays the article short description, the name of the KB, kb_category, an extract of the article and then the author, number of views & marks.

i'd like to simplify the display, just to get the article title.

I tried to tie an Evam to my search appliication using the OOB Service Portal Search to see if it makes any difference but the result list did not change even though the result list shape is different on the Service portal.

I feel there should be a way but I'm lost.

Any idea ?

Thanks for your assistance, Pascal

[Prathamesh26]

@PascalG 

Please go through below link

https://www.servicenow.com/docs/csh?topicname=configure-ai-search-assist.html&version=latest

Please mark it correct if my response helped. 

Regards,

Prathamesh

[PascalG]

Hello all and thanks for your proposal. Sorry if my question is unclear.

AI Search is working fine on the record producer.
This is what I want to change : 

Sure this is related to Evam 
List of Search Result EVAM card options
But I dont succeed in making it work (or even change anything in my current display)

[Ankur Bawiskar]

@PascalG 

check these links

Creating Custom EVAM configurations for AI Search source [How To] 

AI Search - Configure Result Layout 

Customize AI Search Result Layout 

Modifying Content Displayed in AI Search for Knowledge 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[PascalG]

Sorry was on a long WE abroad. Thanks for your suggestions. Still does not work. 
I took the OOB AI ServicePortal Search and personalized the display. Works fine
So i connected this personalised EVAM configuration to the AI Search application that I use in my record producer but there it seems the displayed results are not EVAM dependant (it's displaying KB Name when no EVAM config contains this field). Any idea 😉