How to restrict to trigger Out Of The Box notification

[may13]

Hello team 

I have created some custom notifications for a custom HR service. However, when I create a request or case, some additional out-of-the-box (OOTB) notifications are also triggered. I have already defined all the trigger conditions as per my requirements for my custom notification, but the OOTB notifications are still being sent.
Does anyone know how to restrict OOTB notifications? Also, one more thing — we are unable to deactivate the OOTB notifications.

[Ankur Bawiskar]

@may13 

you will have to update the OOTB notifications and update the condition or use Advanced condition with script and ensure it doesn't trigger for your HR Service

No other option

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bhuvan]

@may13 

Go to email logs to check the source of emails being sent

Go to the email configuration and make it inactive. To edit the record, you need to open the record in same application scope as it was created [for example, Human Resources: Core].

If you are not able to make the notification 'inactive', please share screenshots and the configuration details.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@may13 

Did you get a chance to review this as I believe the information provided should answer your question

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan