How to store sign-up form data in a backend table in ServiceNow?

[MayankGupta77]

Hi everyone,

I’ve created a sign-up page using Service Portal > Pages > ext_self_registration, but I need to save user-entered details in a backend table. As of now, the data is not being stored anywhere, and if it is I don't know in which table.

Any suggestions or best practices would be highly appreciated!

Thanks in advance!

[Robert H]

Hello @MayankGupta77 ,

Looking at the form it seems that the User table [sys_user] would be a perfect fit for this data. But this is assuming that the users are registering for access to ServiceNow itself here. If that is not the case please clarify what the purpose of that page is.

Regards,

Robert

[MayankGupta77]

Hi @Robert H 

I was creating a community page, so I needed an external user sign-up page. That's why I needed this page.

[Robert H]

Hello @MayankGupta77 ,

Oh, so this isn't something you created from scratch, but you are talking about the External User Registration plugin? Is that correct?

I would still assume that the users will be created in the User [sys_user] table, but as per the documentation this will happen only after their Registration Request has been processed.

Regards,

Robert