HR case Not creating in Draft State

[may13]

Hi Team, I’m facing an issue. When I create an HR case in Native Ui OR Backend , it goes to the Draft state. However, when I create a case via the Employee Center or Portal, it goes directly to the Ready state. I want the case to go to the Draft state regardless of where it's created. Does anyone know how to resolve this?

[Shruti]

Hi

There is a OOTB business rule which sets it to ready state. Try to deactivate it

[Ankur Bawiskar]

@may13 

the OOTB business rule shared by @Shruti  does that.

Why to touch the OOTB process?

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