Instance not waking up from hibernation
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‎05-13-2025 07:46 AM
Hi, my instance is not waking up (this has been the case for the past 7 days). Looking for assistance, please. Thanks
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‎05-13-2025 07:56 AM
Hi @SamKF ,
Support is not available for PDIs, as they are provided for personal development and practice/learning purposes only.
If you're not in a hurry, it might be best to wait and see if the issue resolves on its own.
You can choose to release your current instance and request a new one, but please note that this will result in the loss of all your existing data.
To avoid data loss in the future, it's a good practice to regularly back up your PDI, either through source control or through Update sets.
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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‎05-13-2025 01:02 PM
Hi @SamKF ,
as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:
- wait, it should come online again after some time.
- If you get tired of waiting. Release your instance and request a fresh installation. Note! Any work that hasn’t been backed up will be list for good.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/