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Is the Virtual agent in CMS is agent based license or just Application based

Vishal Kulkarni
Tera Contributor

‎07-24-2025 05:57 AM

Is the Virtual agent in CMS is agent based license or just Application based

 

If we are enabling the Virtual agent in CSM will it charged based on the agents or one time application plugin installation

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Raghav Sharma24
Giga Patron

‎07-24-2025 07:12 AM

It will be good to check with your company's servicenow POC for licensing.

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