Knowledge Management - The Article Template Preview show only for kb_manager & kb_admin

[hongsok]

Hello Friend,

I have created a Knowledge Article Template. Everything works for the kb_manager and kb_admin roles, but not for the knowledge role. When I impersonated a user with the knowledge role, I received the following error:

Regards,

Hong

[BharatC]

Hello @hongsok 

1) Ensure there is a read ACL that includes the knowledge role on the template table
2) Verify Knowledge Base User Criteria - add the user to can contribute
3) Check Template "Active" Status and Permissions

I hope this helps! If this resolved your issue, please consider marking this response as Helpful and Correct so others with the same question can find it easily.