Knowledge Management - The Article Template Preview show only for kb_manager & kb_admin

hongsok
Tera Contributor

3 weeks ago

Hello Friend,

I have created a Knowledge Article Template. Everything works for the kb_manager and kb_admin roles, but not for the knowledge role. When I impersonated a user with the knowledge role, I received the following error:

 

hongsok_1-1773704617719.png

 

 

 

Regards,

Hong

 

 

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3 REPLIES 3

BharatC
Kilo Guru

3 weeks ago

Hello @hongsok 

 

1) Ensure there is a read ACL that includes the knowledge role on the template table
2) Verify Knowledge Base User Criteria - add the user to can contribute
3) Check Template "Active" Status and Permissions

 

I hope this helps! If this resolved your issue, please consider marking this response as Helpful and Correct so others with the same question can find it easily.

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Tanushree Maiti
Kilo Patron

3 weeks ago

Hi @hongsok 

 

Despite having the knowledge role, it seems

it lacks the necessary Can Contribute access to the Knowledge Base (KB) associated with that template,

or

the template itself is not properly linked to a Knowledge Base

 

Validate it.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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