Mobile Agent offline fetch script

Jeff Lyons
Tera Contributor

3 weeks ago

When downloading the cache for offline mode, I can only retrieve up to a maximum of 1,000 users from the sys_user table.  I have many more active users than this limitation.  I'm looking for guidance on creating an offline fetch script under input attributes for assigned to in my create interaction function. I need to dynamically fetch the logged in user's sys ID (gs.getUserID() and return results of any records on the user table who share the same location.

 

I will apply this same logic to any sys_user reference field for incidents and interactions.  Thanks for the help!

 

Configuring Now Agent 

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Matthew_13
Mega Sage

3 weeks ago

Hi Buddy,

Offline reference caching is capped at ~1,000 records, so you must filter sys_user instead of caching all

Here is the short version that works for Mobile / Now Mobile offline mode.

 

1) Script Include (server-side)

Create a Script Include to return active users in the same location as the logged-in user, plus the user themself.

var MobileOfflineUserFetch = Class.create();
MobileOfflineUserFetch.prototype = {
    initialize: function() {},

    getUsersByMyLocation: function() {
        var ids = [];
        var myId = gs.getUserID();
        var myLoc = gs.getUser().getLocation();

        ids.push(myId); // always include self

        if (!myLoc)
            return ids.join(',');

        var gr = new GlideRecord('sys_user');
        gr.addActiveQuery();
        gr.addQuery('location', myLoc);
        gr.setLimit(1000);
        gr.query();

        while (gr.next()) {
            ids.push(gr.getUniqueValue());
        }
        return ids.join(',');
    },

    type: 'MobileOfflineUserFetch'
};

2) Assigned To → OfflineFetchScript

On the Assigned to reference input (Create Interaction):

javascript:new MobileOfflineUserFetch().getUsersByMyLocation()

Result

  • Offline cache stays under 1,000 records

  • Users see only relevant users (same location)

  • Reusable for Incident, Interaction, or any sys_user reference field

@Jeff Lyons - Please Mark Accepted Solution and Thumbs Up if you found Helpful 🙂

MJG
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