My instance dev223870 is offline

[Thant1]

Hi, Seeking for help to wake my instance dev223870 as it has been down for some reasons since last week. All of a sudden, it was offline without any notices, I could not have time to prepare backup for all those undergoing testing and developments. I am trying to refresh it everyday but no help.

Would be thankful if someone could help me to resume my instance back online.

Regards,

[dgarad]

Hi @Thant1 

Unfortunately there is no support provided by service now on PDI. 

If you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

[Harish Bainsla]

Hi @Thant1  there is no support available for pdi either you have to wait or request new instance 

If my answer helps you mark helpful and accept solution

[AndersBGS]

Hi @Thant1 ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait, it should come online after some time
2. release your instance and request a fresh installation. Please note, all work that hasn't been backed up will be lost permanently.

[amitshishod]

Hello Buddy, Either you can back till it come online or you can release it and request a new instance.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.