My Instance failed to connect

[vuhoangr6]

The contenxt issues when login instance in below:

failed to connect

The destination dev182320.service-now.com is not reachable.
Contact your IT administrator with the following error:

Connection refused

[AndersBGS · Accepted solution]

Hi @vuhoangr6 ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait, it should come online after some time
2. If you get tired of waiting, release your instance and request a fresh installation. Please note, all work that hasn't been backed up will be lost for good.

[dgarad]

Hi @vuhoangr6 

There is no support for PDI so apart from waiting u cannot do anything unfortunately. If it still does not comes up then please release n get a new one. 

[Harish Bainsla]

Hi @vuhoangr6  As there is no support for it either you have to wait or Request new instance 

If my answer helps you mark helpful and accept solution

[Juhi Poddar]

Hello @vuhoangr6 

Hello @vuhoangr6 

• I’ve noticed several queries recently about instances being offline, so you’re not alone. My PDI was also offline for some time. 
• Patience is key in this situation, so I recommend waiting a little longer. However, if the downtime is disrupting your work, you can release the instance and request a new one to continue your tasks.

Please note, there is no support available for PDIs

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar