My Instance failed to connect

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vuhoangr6
Tera Contributor

‎01-19-2025 11:31 PM

The contenxt issues when login instance in below:

 

failed to connect

The destination dev182320.service-now.com is not reachable.
Contact your IT administrator with the following error:

Connection refused

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AndersBGS
Tera Patron
Tera Patron

‎01-20-2025 01:35 PM

Hi @vuhoangr6 ,

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

 

  1. Wait, it should come online after some time
  2. If you get tired of waiting, release your instance and request a fresh installation. Please note, all work that hasn't been backed up will be lost for good.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Juhi Poddar
Kilo Patron

‎01-27-2025 08:21 PM

Hello @vuhoangr6 

Thank You for marking my response as helpful.

I hope I have also answered your query well.

As per the new community guidelines, you can mark multiple answers as an accepted solution.

Could you please mark my response as well as an accepted solution.

 

Thank You 

Juhi Poddar 

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