2 ACCEPTED SOLUTIONS
ahoy @nickk8243,
welcome to the ServiceNow Community! your questions cannot be fully answered as they might vary specific job offer in each organisation.. but i will try to answer them.
- What does "switch to ServiceNow" mean? What position? (see the journeys and paths below)
- If you have 2+ years expeirence in non-ServiceNow and apply for ServiceNow, you will be considered a fresher in my opinion, fresher with "bonus",
- This varies in time, location and position.. different answer for a particular position today, tomorrow or in 3 months, as well as different scenario for admin, developer or business analyst,... some organisations look for "complete" profiles, some invest in freshers and train them to the position they need, this depends on what company it is and who they are looking for. Usually a referal (somebody from the company recommends you) helps a lot.
- The more the better, having some certifications shows your dedication and capability to finish things (CSA, CAD and other mainline certs are paid, but micro-certifications are for free),
- knowing javascript is a big advantage, understanding client x server logics, difference between ui policy, client script, business rules, script include, app scopes, update sets, ...
- YouTube is tricky - the official SN videos are very high level, created for wide audience so it is not technical, it is for manager or non-tech people to understand it, and the personal blogs are very often generated by AI and using an absolute nonsense (for example scenario that is not realistic) so it can teach you bad habbits. No clear answer, select somebdoy you trust and follow their contributions.
- CSA is not a mandatory but truth is that without CSA and no SN experience, you will have no chance (sorry but it's like that), imagine getting job like running a marathon race, CSA is selecting shoes in the shop, not even having the shoes put on :(( so many people have CSA so it doesn't give you any advantage. It must be supported by more CIS exams or direct experience. CSA standalone is meaningless in terms of being hired :((
- Your own portfolio, github or request a PDI (SN demo instance for free), create an app, create something, think of some idea how to use SN, it doesn't need to be perfect, show that you can do stuff; show some other skills - communication, scripting, agile methodology, ... also languages if you speak any other languages.
- Yes, as seen above, PDI is strongly recommended, it gives you the playground to learn, you cannot learn without mistakes, here you cannot break anything, so it's optimal to try things out,
- i don't think there's not any roadmap, try to be the best version of yourself and don't compare with others, compare with yourself of yesterday, be patient. Don't stop when a failure comes, rather do better next time.
Ufff, let me know if you want to discuss any of the points more closely, feel free to DM me or reach out on LinkedIn.
Also, let me share these resources that could be helpful for you:
- Get Started with ServiceNow University
- Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
- Most courses are free, only a few are paid.
- Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate!
- The Certified System Administrator (CSA) certificate is a good start, it's useful for almost any ServiceNow role.
- Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.
ServiceNow Career Journeys & ServiceNow Career Paths
- Pick a ServiceNow Career Path that matches your interests.
- We’ll help you start at the right level based on your skills.
- A ServiceNow Credential gives you industry recognition.
- It proves your investment and boosts your professional value.
Learning Plans at the Developer Portal
- Request your Personal Developer Instance (PDI), your own ServiceNow sandbox to practice safely.
- You can try almost everything for free (except a few advanced features like AI).
- Explore guides, tutorials, blogs, and documentation to learn more.
- Short and self-paced modules.
- Best practices, references,
Good luck!!!
