Not Receiving OTP mails while trying to login into my SNU account

Louis Philippe1
Tera Contributor

‎11-07-2025 07:27 AM

@Sunil2021 , @Jim Poisson 

 

I am having issues to login to ServiceNow University, I am not receiving the OTP emails (previoulsy I received) but suddenly I stop receiving it. I have tried also the chat bot to solve the issue but I am given the response ""I'm having technical issues and won't be able to continue this conversation."

 

I saw some posts in the community identifying you, and you solved a lot of this problems previously.

 

Best regards,

 

Louis Martins

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2 REPLIES 2

GlideFather
Tera Patron

‎11-07-2025 07:37 AM

Hi @Louis Philippe1,

 

have you tried to switch the method?

 

Be sure if it was sent to an email and not require the authenticator app code or something:

GlideFather_0-1762529810618.png

 

 

Good luck with the access restoration

_____
No AI was used in the writing of this post. Pure #GlideFather only
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Louis Philippe1
Tera Contributor

‎11-07-2025 08:02 AM

Hi @GlideFather,

 

Thanks for the reply, but at the moment I don't have the Authenticator set up, I receive the 6 digits code on the email, and I don't have any other option to change the authentication mode. The issue is I don't receive the OTM email with the 6 digits code.

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