PDI is offline

[Gopi22]

Hi Everyone, 

My PDI shows as "The instance is offline. Please check again in a few minutes." Do anyone know how I can get the PDI back online ? Is there any support available for this ? 

Thanks,

Gopikrishnan

[Juhi Poddar]

Hello @Gopi22 

I encountered a similar issue previously, and my instance became available again after 2-3 days. I recommend waiting patiently for a couple of days, as it might resolve itself. If the instance remains offline even after 3-4 days, you may need to release the current instance and request a new one.

Note: There is no support for PDI.

Hope this helps!

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Thank You
Juhi Poddar

[AndersBGS]

Hi @Gopi22 ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait, it should come online after some time.
2. Release your instance and request a fresh installation. Please note, all development work that hasn't been backed up will be lost for good.

[Gopi22]

Hi Ander, 

Thank you for the suggestion. To take backup, we only have one option which is to export the update set as XML and store it in our machine, right? Do you know any other ways, system can automatically take backup or something ? May be take backup every two weeks and upload the file to Github or Gitlab or anything. 

Thanks,

Gopikrishnan

[AndersBGS]

Hi @Gopi22 ,

You can either utilize a repository for app creation or you need to manually export XML files. These are the only solutions that I'm aware of.