Personal developer question

[jassminhas3]

Hi There, 

I have a general inquiry about PDI, I have got access to it and I am preparing for my CSA exam.

The PDI we use, from where I can get the data in it or Do I have to create the data on my own from scratch like everything from scratch?
By data I mean, incident records, requests records to practice on?

I hope I am making sense

Thanks

[Rafael Batistot · Accepted solution]

Hi @jassminhas3 

Your Personal Developer Instance in ServiceNow already comes with sample data.

You do not need to create everything from scratch.

You already have:

• Incidents
• Requests and RITMs
• Changes and Problems
• Users, groups, and roles
• Catalog items and CMDB records

You can safely use, modify, or delete this data to practice for the CSA exam.

[Tejas Adhalrao]

hi @jassminhas3  ,,

To check if your PDI already contains data, navigate to:

• Incident > All
• Problem > All
• Change > All
• Service Catalog > Catalog Definitions
• Knowledge > Articles

You should find some sample records in most PDIs.

For CSA exam preparation, I would recommend creating a few records yourself in addition to using existing sample data, as it gives you hands-on experience with forms, lists, filters, and administration tasks that are commonly covered in the exam.

[Juhi Poddar]

Hi @jassminhas3 

Yes, you're making perfect sense. 😊

A Personal Developer Instance (PDI) typically comes with a good amount of sample/demo data out of the box, including records such as:

• Incidents
• Change Requests
• Problems
• Users and Groups
• CMDB records
• Knowledge Articles
• Catalog Items and Requests (depending on the application and plugins installed)

To view existing data, you can simply navigate to the respective application modules (for example, Incident > All) and check whether records are already available.

If your PDI appears to have very little data, you have a few options:

• Create your own records to better understand the relationships between tables and processes.
• Reset or request a fresh PDI

For CSA preparation, I would recommend using a combination of the existing sample data and creating your own records. Creating Incidents, Users, Groups, Change Requests, and Catalog Items yourself is a great way to reinforce the concepts you'll encounter in the exam.

Good luck with your CSA preparation!

Thank You!

Juhi Poddar

[jassminhas3]

Thank you so much