Priority of incident change in support portal priority value display in page id=ticket is different

[KripaV]

Hi all,

When the incident priority is manually change from priority 1 to priority 2 that change is not display in support portal page id=ticket. widget name= "ticket field" shows correct priority but widget name= " Variable Summarizer" shows previous value.

Can anyone help to fix this issue?

[Ankur Bawiskar · Accepted solution]

@KripaV 

Please investigate that and then the debugging steps we shared should help you.

[KripaV]

Also priority value change from here

[Ankur Bawiskar]

@KripaV 

the priority on ticket page is a field or variable of that record producer?

If it's field then it should show the same value as of that of field

if it's variable then it won't reflect the change

If my response helped please mark it correct and close the thread so that it benefits future readers.

[KripaV]

Hi Ankur,

Thanks for your response.

Priority is a field in incident table.

[Ankur Bawiskar]

@KripaV 

I am referring to this? Is that a field from INC or a variable from your record producer?

Other field if changed in Native reflects the change in ticket page?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[KripaV]

Other field change also not reflecting in ticket page.