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10-09-2025 07:32 AM
Hello, when I was using Washington version of SNow as a beginner I went and started with "Welcome to ServiceNow" on demand training. After completing that, I saw a message it was "Retired". What has replaced it? I need to pass the new On-demand training to a new staff member.
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10-09-2025 08:56 AM - edited 10-09-2025 06:34 PM
Hi there,
The “Welcome to ServiceNow” (on-demand / micro-cert) course has been retired in some formats.
Here’s what replaced it / what to assign now:
What’s the replacement / updated version?
The main “Welcome to ServiceNow” course is still active in Now Learning / ServiceNow University under “Now Platform / Welcome to ServiceNow”
The micro-certification version of “Welcome to ServiceNow” has been retired.
ServiceNow has a policy: retiring courses that are outdated, and replacing them with updated content in the learning catalog.
Common confusion & what to check
“Retired” often applies to micro-certification / older versions, not always the full course.
On the course page, if it is within 90 days of retirement, you’ll see notices / banners.
Make sure you’re looking under Now Learning / ServiceNow University (Learning Experience Platform / LXP) that’s where active courses live.
This link will help you understand it better:
Hope this helps!
If my response helped, please mark it as the accepted solution so others can benefit as well.
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
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10-09-2025 08:56 AM - edited 10-09-2025 06:34 PM
Hi there,
The “Welcome to ServiceNow” (on-demand / micro-cert) course has been retired in some formats.
Here’s what replaced it / what to assign now:
What’s the replacement / updated version?
The main “Welcome to ServiceNow” course is still active in Now Learning / ServiceNow University under “Now Platform / Welcome to ServiceNow”
The micro-certification version of “Welcome to ServiceNow” has been retired.
ServiceNow has a policy: retiring courses that are outdated, and replacing them with updated content in the learning catalog.
Common confusion & what to check
“Retired” often applies to micro-certification / older versions, not always the full course.
On the course page, if it is within 90 days of retirement, you’ll see notices / banners.
Make sure you’re looking under Now Learning / ServiceNow University (Learning Experience Platform / LXP) that’s where active courses live.
This link will help you understand it better:
Hope this helps!
If my response helped, please mark it as the accepted solution so others can benefit as well.
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
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10-09-2025 10:27 AM
@M Iftikhar - please stop posting stuff that's just copied directly from ChatGPT. It doesn't help anyone.
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10-14-2025 08:35 AM
@Simon Hendery I understand you might never used AI tool or an alergy as a common misconception from AI technology, but read the thread again please and see if it helps or doesn't help to anyone, last but not least I don't just blindly copy/paste from AI tools, I have read it couple of times/ensure this is what exactly the person is asking and it has been accpeted as solution as well, hope this helps.
The whole Yokuhama and new releases are introducing AI/Predictive intelligence/NLP, they been added because they are helpful to people and speed up to answer your common questions.
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
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10-09-2025 09:10 AM
Washington release is retired
Xanadu release 'Welcome to ServiceNow' course is below
If this helped to answer your query, please mark it helpful & accept the solution.
Thanks,
Bhuvan
