Record producer meta is not working in ESC portal
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08-31-2025 10:52 PM
Hello team,
for global search in the ESC portal, I added some keywords in the Meta field of the record producer. For example, for the record producer named Flexible Work Arrangement, I added the following keywords in the Meta field: flexible work arrangement, flexible, work arrangement, arrangement. However, I am facing an issue — when I search using any one of the above keywords, the record producer does not appear. For some record producers, the search works fine, but for others, it does not.
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08-31-2025 11:04 PM
Did you clear instance cache using cache.do and then logout and login?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-31-2025 11:06 PM
@Ankur Bawiskar yes i have cleared cache but still its not working
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08-31-2025 11:26 PM
check if "No search" is marked as True for that record producer
Try to reindex using this
Navigate to System Definition > Text Indexes, find the relevant table (catalog item), and click "Regenerate Text Index".
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hope you are doing good.
Did my reply answer your question?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
