Record producer meta is not working in ESC portal

[may13]

Hello team,

for global search in the ESC portal, I added some keywords in the Meta field of the record producer. For example, for the record producer named Flexible Work Arrangement, I added the following keywords in the Meta field: flexible work arrangement, flexible, work arrangement, arrangement. However, I am facing an issue — when I search using any one of the above keywords, the record producer does not appear. For some record producers, the search works fine, but for others, it does not.

[Ankur Bawiskar]

@may13 

Did you clear instance cache using cache.do and then logout and login?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[may13]

@Ankur Bawiskar yes i have cleared cache but still its not working

[Ankur Bawiskar]

@may13 

check if "No search" is marked as True for that record producer

Try to reindex using this

Navigate to System Definition > Text Indexes, find the relevant table (catalog item), and click "Regenerate Text Index".

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shashank_Jain]

@may13 ,

1. Try the same in incognito mode once and see if it works.

2. Clear the cache and then check.

3. If it still doesn't work - try following :

a. Out of Box we have property "glide.ts.max_wildcard_expansion", which sets the maximum number of matches for a wildcard term that are allowed as unambiguous. Because, there are over 500, the search returns no results. Modify property and set to a higher threshold.

b. You can also go through this link - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1756910 .

Hope it helps!