Record producer meta is not working in ESC portal

may13
Tera Contributor

Hello team,

for global search in the ESC portal, I added some keywords in the Meta field of the record producer. For example, for the record producer named Flexible Work Arrangement, I added the following keywords in the Meta field: flexible work arrangement, flexible, work arrangement, arrangement. However, I am facing an issue — when I search using any one of the above keywords, the record producer does not appear. For some record producers, the search works fine, but for others, it does not.

6 REPLIES 6

Ankur Bawiskar
Tera Patron

@may13 

Did you clear instance cache using cache.do and then logout and login?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar yes i have cleared cache but still its not working

@may13 

check if "No search" is marked as True for that record producer

AnkurBawiskar_0-1756707934198.png

 

Try to reindex using this

Navigate to System Definition > Text Indexes, find the relevant table (catalog item), and click "Regenerate Text Index".

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@may13 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader