Regarding flow designer

venkyk1309 · ‎07-28-2025

Hello Everyone,

In my flow i am assigning the created ritm to a xyz group(example)
in the next step i was dot walking to fill the assigned_to field with xyz group's manager.

when i created a request through portal assigned_to field is not filling when i tested in the flow it is working and i have used log and i was able to see in logs as well but autofilling in the created ritm.

i need to autofill the " xyz" group manager name in assigned_to field.

Thanks in advance

Regards,
Venkatesh

Ankur Bawiskar · ‎07-28-2025

@venkyk1309

You need to use "Update Record" flow action to actually update the RITM-> Assignment Group in database.

once RITM is updated then only you can fetch the Group Manager and set in Assigned To using another "Update Record" flow action.

OR

you can use a flow variable to get the group manager, then use the "Update Record" flow action and in 1 action, update the Assignment Group and Assigned to (with the flow variable)

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎07-29-2025

@venkyk1309

language of user should not be an issue.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Mark Manders · ‎07-29-2025

Can you share the flow? It sounds like you are checking on some value that isn't the same in different languages (like a choice option that has a different value in different languages). That's the only reason I can think of that this doesn't work in a different language.

You already mentioned you checked the logs: what do they say after impersonation?

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark