Request Management for Multiple Users

[mr723c]

Hi everyone,

I'm wondering if it is possible for an End User to submit one REQ, one software catalog item for multiple users and generate SCTasks for the EU's fulfillment?  What I've read is that several RITMs will be generated for each additional End user.

[SAI VENKATESH]

Hi @mr723c 

If you are using a field "Requested For" (reference) field on the catalog item you can submit a request for only.

one user.

For your criteria if you are using list collector as "requested for" field then only it is possible.

Thanks and Regards

Sai Venkatesh

[YaswanthKurre · Accepted solution]

Hi @mr723c ,

Yes you can achieve that here is the sample solution.

Create a list variable (type: List Collector) on your catalog item:

• Reference: sys_user
• Name it something like: Requested For Users

In the Flow Designer:

• Add a Loop step to iterate through each user in the list variable.
• Inside the loop:
• Use the Create Task action to generate a Service Catalog Task (sc_task).
• Set the task values as needed
• Set wait to false, as it need to iterate through all tasks.

Wait for all tasks under RITM to close and complete the RITM

In the flow follow your regular approach for approvals and other activity.

Mark this as helpful and correct if this helps you.

Thanks,

Yaswanth

[Prasanna_Patil]

I think the best practice is to allow 1 REQ → multiple RITMs → respective SCTasks, with one RITM per user.