Servicenow admin career

[Mytri]

Hi,
I am currently working as a technical support engineer at a product based company. It has been 6 months now i am working in this role.Previously i have 2  years of experience into customer support. Now i want to transition  my career towards servicenow. 
I want to know which path in servicenow is better for me. Servicenow developer vs servicenow admin. I am really confused if servicenow admin roles has demand in the current market ? I really wanted to get suggestions from you. 

[Tanushree Maiti]

Hi @Mytri 

ServiceNow Developer is generally more demanding than the ServiceNow Administrator role. However, that does not mean a ServiceNow Administrator has less market value.

Since you have experience working as a Technical Support Engineer, I would recommend starting with the ServiceNow Administrator path. Complete the CSA (Certified System Administrator) certification first, as it provides a strong foundation and is well aligned with your background.

If you are interested in coding and application development, then you can pursue both the CSA and CAD (Certified Application Developer) certifications.

[Tanushree Maiti]

Hi @Mytri 

Here is CSA preparation guide:

• First complete  ServiceNow Administration Fundamentals  course from ServiceNow University
• Practice again all lab task in The given learning instance.
• Practice in your Personal Developer Instance (PDI)
• Practice mock question with Correct Answer 
• Practice from ServiceNow university provided practice (If you have access) : https://account.measureup.com/servicenow-university
• Check the syllabus from  Certified System Administrator (CSA) Mainline Exam Blueprint
• If anything left or you are struggling with answering practice test, Revisit the course content.
• Once you are confident ,  Schedule the exam and Go for it.

[Tanushree Maiti]

Hi @Mytri 

For CAD preparation:

1. Go Through the course content till your concept is clear - Certified Application Developer (CAD) Learning Path

2.  Certified Application Developer (CAD) Exam Blueprint for syllabus

3. Practice in your Personal Developer Instance (PDI)

• Practice lots of mock question with Correct Answer 
• Practice from ServiceNow university provided practice (if you have access) : https://account.measureup.com/servicenow-university
• If anything left or you are struggling with answering practice test, Revisit the course content.
• Once you are confident ,  Schedule the exam and Go for it.

Note: Once registered, you have 90 days to schedule and complete your exam. 

Refer: https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011554

Good luck!