Approvals for Mobile Agent

[Okey_O]

Hi Everyone,

I'm working on the ServiceNow Mobile agent and i'm trying to get the "my approvals" applet to pull in approvals for custom tables. We are currently on new york. In madrid, this could be changed/updated under mobile applications but this no longer exists on new york.

Can anyone point me in the right direction to pull in my custom tables for approvals?

[Ashutosh Munot1]

HI,

You need to check the data item for this applet. This check for the sys approval table and show all the approvals for your if they are in requested state. Have you changed the data item?

Also are there any approvals for your custom table in sysapproval_approver table?

Everything here is driven by data items. But i doubt if you can see the detail screen for you custom table record. 

Thanks,
Ashutosh

[Okey_O]

Hi Ashutosh,

Yes i've checked the data item but it doesn't list the tables.

From the link: https://community.servicenow.com/community?id=community_article&sys_id=2111d702db873b484819fb243996196d , it shows that by default the mobile agent only picks the approvals for change, ritm & req. We could however update this to include custom tables in madrid by navigating to the mobile applications link. This link has since been retired in New York. I don't know where the option to update this has been moved to. There are approvals on the sysapproval_approver for my custom table

[Ashutosh Munot1]

Hi,

Let me check and come back.

Thanks,
Ashutosh

[Okey_O]

Thank you for your response but i have figured it out:

1. Create a data item on the custom table
2. Create an Applet for the Data item created in step 1
3. Create Approve and Reject functions
4. Associate those functions to the Applet
5. Got to "Approvals Pending Master" Item stream (/sys_sg_item_stream.do?sys_id=e3045535532033002d96ddeeff7b12ab) and 
6. Add the above-created applet master item to the "Item Stream M2M Master Items " embedded list.
7. navigate to form screens: /sys_sg_form_screen_list.do; under the form screen segments, open the link and configure the screen fields
8. ensure item view is configured properly..for the configuration in options 7, you may need to first set up the fields, click into it and rename as: sysapproval.ref_change_request.type but for your custom table and field

(ensure the items you create are as close to the ootb items for change,ritm & req)