What is ServiceNow

[Tanushree Maiti]

Hi @zhanglixun 

ServiceNow is a cloud-based AI-driven platform that automates enterprise workflows to streamline processes, improve efficiency, and enhance customer experiences through customization and extensibility. ServiceNow solutions build and operate business processes that are workflow driven.

ServiceNow has a range of products tailored to meet the specific needs of businesses.

ServiceNow IT management products
IT Service Management (ITSM)
IT Operations Management (ITOM)
Strategic Portfolio Management (SPM)
IT Asset Management (ITAM)

ServiceNow CRM products
Customer Service Management (CSM)
Field Service Management (FSM)
Sales and Order Management

ServiceNow employee experience products
HR Service Delivery (HRSD)
Talent Development
Workplace Service Delivery (WSD)
Legal Service Delivery (LSD)

ServiceNow cybersecurity and resilience products
Security Operations (SecOps)
Integrated Risk Management (IRM)
Business Continuity Management (BCM)
Third-Party Risk Management (TPRM)
ESG Management

ServiceNow finance and supply chain management products
Sourcing and Procurement Operations (SPO)
Accounts Payable Operations (APO)
Supplier Lifecycle Operations (SLO)

ServiceNow hyper automation and low-code products
Automation Engine
Integration Hub (IH)
App Engine

ServiceNow data security and privacy products
ServiceNow Vault

ServiceNow AI products
AI Agents
Now Assist
AI Control Tower

If you want to Learn about ServiceNow - Login into ServiceNow University ->starts exploring with Welcome to ServiceNow course .

[Vaishnavi Lathk · Accepted solution]

Hello,

ServiceNow is a cloud-based enterprise AI platform designed to automate workflows, connect disparate systems, and digitize processes across an organization, moving them from manual, email-based, or spreadsheet-driven work to a centralized system of action. Often described as a "platform-as-a-service" (PaaS), it provides a single pane of glass for IT, employees, and customers.

Core Offerings & Workflows

ServiceNow's "Now Platform" is built around four main workflow pillars:
1) IT Workflows: Includes IT Service Management (ITSM), IT Operations Management (ITOM) for visibility and AIOps, IT Asset Management (ITAM), and Security Operations.

2) Employee Workflows: Includes HR Service Delivery (HRSD) for onboarding, Legal Service Delivery, and Workplace Service Delivery.

3) Customer Workflows: Focuses on Customer Service Management (CSM), Field Service Management, and Sales & Order Management.

4) Creator Workflows: Provides low-code/no-code tools (App Engine) for building custom applications.

Key ServiceNow Links & Resources

Below are the primary links to access ServiceNow documentation, support, community, and training:

1. Primary Platforms & Information
ServiceNow Official Homepage: https://www.servicenow.com
What is ServiceNow? (Official Guide): https://www.servicenow.com/what-is-servicenow.html
Now Platform Overview: servicenow.com

2. Documentation & Support
ServiceNow Documentation (Product Docs): https://docs.servicenow.com
Now Support (HI Portal): https://support.servicenow.com
Support & Troubleshooting (Knowledge Base): https://support.servicenow.com/kb

3. Community & Developer
ServiceNow Community: servicenow.com
Developer Site (PDI - Personal Developer Instances): https://developer.servicenow.com
Community Forums: servicenow.com

4. Training & Store
ServiceNow University (Now Learning): https://nowlearning.servicenow.com
ServiceNow Store (Apps & Integrations): https://store.servicenow.com

Key Technical Documentation Links
ITOM/OT Licensing: https://www.servicenow.com/docs/r/it-operations-management/service-mapping/link-services-to-services...
Employee Service Management (Quick Links): https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/emp-cen...
Service Portal Content Management: https://www.servicenow.com/docs/r/platform-user-interface/content-management-system/t_ConfigureConte...
Mobile App Configuration: https://www.servicenow.com/docs/r/mobile/universal-linking-support-urls.html
Admin Center/Adoption Blueprints: https://www.servicenow.com/docs/r/yokohama/platform-administration/c_EnableLinksToServiceNowRecords....

What is the "Now Platform"?

The Now Platform includes a unified database, a standard user interface (including Next Experience UI), and AI-powered automation tools. It is designed to act as a central hub that connects existing tools (like SAP, Microsoft, Oracle) through IntegrationHub.

Key Feature - AI Search/Genius Results: 

https://www.servicenow.com/docs/r/platform-user-interface/content-management-system/t_LinkToContent....

Key Feature - Integration Hub:

https://www.servicenow.com/docs/r/platform-administration/r_ServiceNowProvidedintegrations.html
Thanks