ServiceNow has been an integral part of the IT world for two decades. Founded in 2004 by former Peregrine Systems CTO Fred Luddy, ServiceNow began its existence on a single laptop run out of a home office, supported by one employee and a handful of dedicated volunteers.
From these humble beginnings, Luddy set out to create a cloud-based platform for routing work effectively that would be powerful enough to drive business success, but simple enough that it wouldn’t drive away potential users. Not surprisingly, this objective resonated with customers. The company grew quickly and in 2012 it went public.
Since then, ServiceNow has significantly expanded its offerings, bringing cloud-based, AI-enhanced technology to organizations around the globe. But even now with thousands of customers worldwide, ServiceNow remains fully committed to the same priorities that defined its mission 20 years ago: a passion for helping people get more out of technology. Now, ServiceNow offerings include IT service management, IT operations management, customer service management, human resource management, security operations, risk and compliance, workplace service delivery, and field service management—all built on the award-winning Now Platform®.