What is ServiceNow?

The only constant today is change. As we have witnessed over the past few years, disruptions happen all the time, and they create tremendous challenges for businesses worldwide. Businesses are constantly seeking ways to drive growth, reduce costs, and manage risk. Today’s organizations suffer from digital sprawl—they have tons of data sitting across a multitude of systems and vendors, making it difficult to connect, orchestrate and structure to create efficient processes and outcomes. This creates operational and technological challenges that hinder scale, create risk, diminish customer experience, and stifle agility across an enterprise, regardless of their size or industry.

Businesses looking to reduce cost—and drive growth—work with ServiceNow, the intelligent platform for digital transformation. ServiceNow is not a system of record—but rather a system of action—a platform that sits atop organizations’ existing data and systems, preventing the need to rip and replace those existing systems. With simple, easy-to-use interfaces that empower employees and customers, the ability to purposefully orchestrate and automate tasks and processes across their enterprise—that also extends to their ecosystems—to drive efficiency and optimization, using customizable, low-code tools that allow organizations to quickly scale and adapt to any force, ServiceNow is the only intelligent platform that empowers organizations to grow the top line while protecting the bottom line. ServiceNow helps companies take a platform and digital-first approach that creates a better organizational posture for today and drives efficiency and growth for the future.

ServiceNow has been an integral part of the IT world for two decades. Founded in 2004 by former Peregrine Systems CTO Fred Luddy, ServiceNow began its existence on a single laptop run out of a home office, supported by one employee and a handful of dedicated volunteers.

From these humble beginnings, Luddy set out to create a cloud-based platform for routing work effectively that would be powerful enough to drive business success, but simple enough that it wouldn’t drive away potential users. Not surprisingly, this objective resonated with customers. The company grew quickly and in 2012 it went public.

Since then, ServiceNow has significantly expanded its offerings, bringing cloud-based, AI-enhanced technology to organizations around the globe. But even now with thousands of customers worldwide, ServiceNow remains fully committed to the same priorities that defined its mission 20 years ago: a passion for helping people get more out of technology. Now, ServiceNow offerings include IT service management, IT operations management, customer service management, human resource management, security operations, risk and compliance, workplace service delivery, and field service management—all built on the award-winning Now Platform^®.

7-Eleven reduces case volumes, improved case resolution rates, and improved customer response times to deliver better customer experiences with ServiceNow.

Although each of these organizations has its own unique structure and goals, they all recognize the value of ServiceNow in improving their operations, streamlining their workflows, optimizing internal collaboration, and delivering higher-quality experiences for users and customers. These advantages all come back to the Now Platform and the powerful ServiceNow products it supports. 

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With its range of solutions tailored to meet the specific needs of businesses across multiple industries, ServiceNow gives organizations the tools and capabilities to improve operations and deliver better outcomes. This powerful and versatile set of solutions includes:

• IT Service Management (ITSM)
  ITSM helps organizations manage IT infrastructure and services, including incident management, problem management, change management, and asset management.
• IT Operations Management (ITOM)
  ITOM provides invaluable support in managing the performance and availability of IT infrastructure and services, including networks, servers, and applications.
• Customer Service Management (CSM)
  CSM delivers a consistent and personalized customer experience across all channels and touchpoints, making it ideal for any businesses that wish to optimize their customer experiences.
• App Engine
  App Engine enables organizations to build custom applications on the Now Platform using low-code and no-code development capabilities, turning software concepts into reality without the need for programming expertise
• Automation Engine
  Automation Engine puts intelligent technologies to work to automate workflows and processes, reducing manual effort and improving efficiency.
• Strategic Portfolio Management (SPM)
  SPM ensures that everything remains fully aligned with established business goals and objectives, for businesses that want to improve how they manage and optimize their portfolio of IT and business projects.
• HR Service Delivery
  HR Service Delivery assists organizations in streamlining their HR processes and delivering a retention-building employee experience through advanced employee self-service, HR case management, and onboarding/offboarding support.
• Security Operations (SecOps)
  SecOps provides the tools to manage security incidents and vulnerabilities quickly and successfully, ensuring that potential issues are identified and addressed before they can damage the business.
• Governance, Risk, and Compliance (GRC)
  GRC helps organizations manage risk and compliance across their operations, including regulatory compliance, risk assessments, and policy management.
• Workplace Service Delivery (WSD)
  WSD provides a single, centralized platform for employees to access services and support, including IT, HR, and facilities.
• Field Service Management (FSM)
  FSM takes cloud-based support and essential work order management, scheduling, and dispatching resources out of the office, providing field service operations for technicians and others who operate on-location to serve customers.
• Finance and Supply Chain
  Efficiently streamline finance and supply chain operations by consolidating teams, data, and processes on a single platform, automating manual tasks, like source-to-pay, and implement purpose-built workflows.

ServiceNow bridges the gap between IT, business objectives, employees, customers, and data—automating complex workflows, enhancing experiences, and driving operational excellence throughout entire processes.

With a comprehensive set of products and solutions tailored to meet the needs of organizations across a wide range of industries, ServiceNow is the ideal choice for any company interested in improving its operations to drive growth and reduce costs. Because after all, IT is central to modern business; give it the support, direction, and power it needs to take your business further, with ServiceNow.

Ready to learn more? See how the world works with ServiceNow; request a demo to get started.