What should a QA know about ServiceNow cloning? Common interview questions?

venky6181
Tera Contributor

17 hours ago

Hi everyone,

I’m a ServiceNow QA preparing for interviews and want to clearly understand the clone workflow and QA role during upgrades or environment refreshes.

Could anyone share:

  • What clone-related questions are usually asked in interviews?
  • What key points or responsibilities a QA should know before and after cloning (e.g., validations, exclusions, preserving test data, etc.)?
  • Any practical tips from your experience handling clones during upgrades?

Thanks in advance for the insights!

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YaswanthKurre
Tera Guru

2 hours ago

Hi @venky6181 ,

 

 

  • Common Interview Questions: Expect questions like – What is a clone in ServiceNow? What data is excluded during cloning? How do you validate a clone? What precautions do you take before and after cloning?

  • QA Responsibilities: Before cloning, ensure test data and configurations to be preserved are added to the exclusion list; after cloning, validate integrations, user roles, test cases, and key business processes to confirm the environment is stable.

  • Validations & Exclusions: Verify cloned data accuracy, scheduled jobs, email configurations, and integrations. Ensure sensitive or environment-specific data (like MID Servers, SMTP, or OAuth credentials) are excluded.

  • Practical Tips:

    • Always Export In-Progress Update Sets

    • Maintain a Target Instance Checklist

    • Re-enable test users or accounts, validate ACLs and workflows, and coordinate closely with the platform admin to avoid overwriting important QA/test configurations.

Mark this as helpful and correct, if this helps you.

 

Thanks,

Yaswanth.