When publishing kb article in ServiceNow the dialogue The popup dialogue box is not appearing.
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‎05-10-2025 07:11 AM
Hi when I'm publishing a knowledge article I'm getting a popup message
"This article may be visible to unauthenticated users after it is published. Do you still want to proceed?" for Human resource knowledge base, but for remaining knowledge base it is not appearing but same UI action is used by both knowledge bases.
UI Action name:Publish
Action name: publish_knowledge
attached the popup message for reference

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‎05-11-2025 11:38 PM
This article should help you.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827233
Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth