Need to show red alert on custom notification icon in service portal

aniket1kuma
Tera Contributor

I have created a custom notification icon inside header menu in service portal. Now i want to show red alert on notification icon whenever user receive any notifications. How to achieve this?

4 REPLIES 4

SumanthDosapati
Mega Sage
Mega Sage

@aniket1kuma 

What notifications do you mean? When a user receives email from ServiceNow?

Yes, whenever user receives any new emails then a red dot should be visible on the notification icon, so that the user will understand that the new notification/email is received.

Ankur Bawiskar
Tera Patron
Tera Patron

@aniket1kuma 

I don't think you can add any styling to it

share what did you configure so far, share screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

aniket1kuma_0-1747032352502.png

This is the custom notification icon which I have added.

aniket1kuma_1-1747032393668.png

I have used menu item to create above notification icon.

When I click on this notification icon then it routes us to a page where I'm fetching the top 10 emails of current logged in user.
Now what I want is, whenever a user receives any new emails, then the notification icon should show a red dot so that the user will understand that new notification is received. How to achieve this?