When I search for a user name in AI Search in ServiceNow, the hyperlink is not appearing.

[reena9]

When I search for a user name in AI Search in ServiceNow, the hyperlink is not appearing.  my instance is in austrial release.

[Tanushree Maiti]

KB Article for Self troubleshooting: KB0997852 How to troubleshoot and debug AI Search 

Hi  

You might have a missing record in the 'Search Results Actions' table. validate that.  //Define an AI Search Results Action 

Refer : https://www.servicenow.com/community/intelligence-ml-articles/changing-the-ai-search-navigation-on-e...

https://www.servicenow.com/community/developer-forum/ai-search-results-action-configuration-action-p...

KB1548691 AI Search results how to navigate to external content or site 

https://www.servicenow.com/community/developer-forum/ai-search-open-quick-link-through-the-result-ev...