Welcome to our ServiceNow Community!

[Sarah G_]

We're glad you’re here!

Let’s get started! Use this guide to facilitate getting up to speed on the key areas of the new site. 

ServiceNow Community Welcome Guide

We're glad to see you back! Welcome to our site, newly designed with you first in mind! Some things are different, let's check them out together. 

New URL

Features to try

Content to post

Activity to share

Site navigation

Words to know  

(1) Bookmark the new homepage URL: https://www.servicenow.com/community/ 

(2) More features at your fingertips 

— There are new features uniquely made for you. Personalize your way.

• Unique username update your community display name and find others quickly with the @ mention. (settings > personal > username update here!)
• Private Messenger conveniently start a private chat to another member. (settings > preferences > private messenger configure here or learn more!)
• My Groups want to visit your go to spaces? This widget on the right shows your public and private communities.  
• Upcoming events quickly see your community events. 
• Autosave on drafts option to manually save or watch the visual icon for auto save while drafting.
• Signature no more copy + paste per post. Save your signature once and for all. (settings > personal > personal information add here!
• RSS Feed stay informed and get updates from the Community real-time with RSS feeds learn more!
• Find content to reference on posts while drafting you can search for other content to add, quote, or mark as related.
• Cover photo and previews for posts, plus an emoji menu! 😊🎉.

(3) Content creativity  

— Get creative. You can apply the features above to these content types on our new Community: questions, comments, blogs, and articles. This is who can author each:

Content Types	Authors of Content
Questions	All Community Members
Comments	All Community Members
Blogs	MVPs, Rising Stars, Thought Leaders*, and Employees
Articles	MVPs, Rising Stars, Thought Leaders*, and Employees

* If you would like to write blogs and/or articles as a Thought Leader, please email us at community@servicenow.com.

— How to author content

Ready to author content? Be sure to login first! The more you share, the higher you will rank. Get started by visiting a Product Hub or Discussion (shortcut: main products, more products, discussions). On the top right side there will be links that show the different content types (blogs, articles, questions etc.). Click the designated link to create a new post. (hint: If you realize you're not where you want to be, you can use the dropdown menu to select a more relevant place to publish.) To edit your content, click the menu icon on the top right of the post and click edit, then scroll to the bottom and click edit once more. You can save, preview, or publish. 

(4) Your profile, recognition, and community history

— With the new community, your profile is streamlined. Here’s what you'll find:

• A complete repository of all posts you’ve started as well as those you’ve replied to. 
• See who you’ve given Kudos to and who’s returned the favor.
• Find a simplified count of all your community activity including Posts, Solutions, Kudos given, and Kudos received.
• Take a look at your Recognition! We're introducing a total of six new ranks and four prefixes. Prefixes indicate your expertise in comparison with those in your same rank.
  • The four prefixes are Kilo, Mega, Giga, and Tera. 
  • Rank 1, a Patron, has all four prefixes. The highest is Tera Patron.
  • Rank 2, a Sage, has all four prefixes. Example: Mega Sage
  • Rank 3, a Guru, has all four prefixes. Example: Giga Guru
  • Rank 4, an Expert, has all four prefixes. Example: Kilo Expert
  • Rank 5, a Contributor, has all four prefixes. Example: Kilo Contributor
  • Rank 6, an Explorer, has all four prefixes. Example: Mega Explorer
  • Learn more about our ranks here. 
• Revisit your Privacy settings here to make sure you share only what you want start here.
• Set up your Notification and Subscription settings quickly with this shortcut.

 

(5) Navigation newness 

— The way you move around the site is a little different. Find what you need quickly: 

1. Product Hubs are organized by product topic in the drop-down at the top of the homepage.
   
2. Discussions connect you to discussions by people widely recognized for their roles or skillsets. For example, here you’ll find Developers, Architects, Knowledge Managers, and System Administrators. Visit the Learn & Support drop-down for ServiceNow training and certifications and product news.
3. Blogs are visible posts from a variety of experts who choose to share their knowledge. Take a look at our blogs in Japanese language as well. 
4. Groups remain the home for geo location and industry specific activities. You know these as ServiceNow User Groups (SNUGs) and Special Interest Groups (SIGs). 
5. Events now with a calendar view option, give you easy access all year long. 
6. Community Resources is where you can always find the information you need to get started. For example, general Community basics and frequently asked questions. Looking for the leaderboard?
7. Idea Portal is the place to submit your suggestions to evolve ServiceNow functionality. Learn more about why the Idea Portal moved to Now Support.
   • For more information about how to use the Idea Portal, please read our KB article 
     • To see the latest ideas submitted by others please navigate to Now Support

(6) Terminology tips 

— Say what? Review the summary of our community language:

Before	New and Now
Levels	Ranks
Product Forums	Product Hubs
Private Forums	Private Groups
Topics	Labels
Questions	Product Discussions
Videos	Blogs
Helpful	Kudos

That's it for now! Thanks for your patience, positivity, and honesty during these updates. We look forward to your continued contributions and growth. We hope you enjoy being a member of the ServiceNow Community!

 

More questions? Review our Help FAQ here.

[PaulSylo]

The first impression - Very Cool and fresh look! adding a signature is nice ... Ranks...need to explore how it is ranked!

Thank you for this community new look @Dan Bruhn @Sarah G_ @Mark Obee 

[Jace Benson]

This is really nice.  Is there any way to distinguish a question, post and article in this system?

[Ali Usman]

Its good but all the old links (by posters) are now broken 🙂 

[Arun Kumar K]

You don't have permission to access "http://www.servicenow.com/community/forums/postpage.messageeditorform.form.form.form" on this server.\

i am getting like this while Asking questions how to solve this?

[Ankur Bawiskar]

@Sarah G_ 

Can you please share how can we check our total points till now and how about the monthly points which was there in earlier community?

Regards
Ankur

[David]

@Ali Usman Hi Ali. Can you please share some examples of broken links you're seeing. Also, where are you finding these broken links? Thanks for sharing this feedback.

[Ankur Bawiskar]

Hi,

It seems I am unable to choose an avatar.

Also I was having my profile pic as my current avatar and clicking on it removed the pic.

Also I faced an issue while adding an image to post.

"You have reached your upload limit of 1,000 images."

Regards
Ankur

[Kieran Anson]

Congratulations @Sarah G_ @David and team on the successful migration and deployment! You've done an ace job and can't wait to see this platform thrive

[Suresh36]

Its looks good but all the old links (by posters) are now broken

[Tommy Jensen]

Sorry but I think this change is not an improvement.

[Aidan]

Images on existing articles (at least mine) have been changed to attachments so any that were embedded are no longer visible.  Shame as it breaks the article, also I can't edit to fix them up again.

[Fabian Kunzke]

Hey,

Very cool design and fresh look. Just one headsup: I do believe, that "Mega Guru" is "Giga Guru" instead. Might be a typo though.

Regards

Fabian

[Sravani36]

Not able to post a question in the servicenow getting console error like access is denied. how to fix this?

Regards,

Sravani

[rahul16]

How to ask question in the community with this new UI I don't understand how to ask can I get a direct link for posting questions.

I see ask question under this link is this correct - https://www.servicenow.com/community/developer/ct-p/Developer

[Luke Van Epen]

The new restrictions on who can post Articles is very lame, there's plenty of useful info people can share which isn't in the form of a question.

[Musab Rasheed]

This looks good but few things are not working properly and personally UI is not very much user friendly and will definitely take time to get used to. Ranking is super confusion, earlier my all time ranking was showing within 40 I guess it was 38 but now it's showing 47, not sure how this one is calculated. It will be great if you clarify on this. Lastly, super excited to contribute again but hopefully UI will be improved to make user experience very friendly.

[Steven Parker]

The look is OK and the addition of a signature was a good move (although doesn't appear to be working for me), but the questions/forum/discussions is hard to distinguish between and also hard to see what's been answered, what's new, what you've already viewed, how to post, etc....

Kind of reminds me of Flow Designer and the Next UI Experience in my opinion...both attempt to supposedly make things easier and better, but in reality neither is an improvement over the old way.

[gjz]

What happened to all the content?  I just did a search on Virtual Agent and came up with a big, fat zero.  Where is the Virtual Agent Academy?  What about the other academies?  Sorry, I'm not a fan of these changes.

[TomWright_Dos]

Still has problems 

A little more detail would help.  

[arielgritti]

Hi Community Team

Great work, fresh look!

Quick question: There was a change in the "Leaderboard", now you're talking about "Solutions" and "Kudos", etc.

My question is, my "position" on the Leaderboard (all time) has decreased (from 114 to 153) :-(. Does this mean the weight/points for a Solutions (correct answer) or Kudos (helpful answer) has been changed too?

Thanks,

Ariel

[Claude DAmico]

The look surprised me a bit. I thought I was being sent to a site that wasn't for the community. It's alright.

I don't like that I now see additional content when I filter Community posts to Unanswered such as TechNow stuff.

Additionally, I started experiencing issues with posting answers to questions. I have no idea why I would be limited to a single reply per hour.

[Robert Fedoruk]

AMPLIFIED

[Luke Van Epen]

Will there be a replacement for the Answer Workspace or is that feature just gone now? 

Also you should let people reply to comments in blogs and articles, a flat comment structure is just objectively worse than contextual replies. 

[Mark Manders]

It's really confusing that you can't only see the articles or questions. There is now a list of everything, without distinction. It has become more difficult to help people with questions, or to scroll through new articles. 

Besides that, there is way too much nonsense on the page, before you get to what you want: the content itself, created by community users (questions/blogs/articles/etc). Please welcome me in one line and put all the other stuff (what's new/events) below the question part of the site.

Too bad it's not surprising that once again a change has been made to a SN site that is 3 steps back without asking/listening to users.

[Robert Fedoruk]

@Mark Manders - I can not amplify this enough:
"once again a change has been made to a SN site that is 3 steps back without asking/listening to users"

Also, why is that you can't give users kuddos on threads like this, but can on every other thread?

[Wendy12]

I'm unable to post a reply to a thread:

https://www.servicenow.com/community/csm-forum/how-to-add-the-condition-notes-to-comments-true-to-th...

[SusanWinKY]

I tried posting this as a reply to https://www.servicenow.com/community/community-resources/welcome-to-our-servicenow-community/ta-p/23... and to https://www.servicenow.com/community/community-resources/announcement-the-new-servicenow-community-i... but kept getting...

 Sorry, unable to complete the action you requested.

and...

Access Denied
You don't have permission to access "http://www.servicenow.com/community/tkb/v2_4/articlepage.commenteditorform.form.form.form" on this server.

Reference #18.b674d68.1664897310.4d1c17d7

I got similar messages when simply trying to post a new Question.  #frustrating

I eventually saw someone mentioned they had issues replying with URLs so I copied/pasted my reply into a text editor and copied/pasted it back into a reply. Now, it appears to be working.

Anyway...

I see the Idea Portal now requires a SN Support login (at https://support.servicenow.com/ideas). This is very disappointing. Many of my colleagues who do not need to have access to SN Support routinely submitted and voted on Ideas.

1. What's the reasoning behind this?

2. Will they receive email updates regarding ideas they had already submitted when the Idea Portal was in Community?

3. Can they access their previously-posted Ideas in any way without a SN Support login?

4. Is there a particular role we can give someone on SN Support who ONLY needs to be able to create/view/vote on Ideas?

If I'm missunderstanding this, please let me know. Otherwise, I need to explain this to several in our organization.

[Dave65]

Looks better but, I no longer get the option to ask a question when a search doesn't turn up anything.

[Dhirendra Singh]

This looks like a downgrade from past version, looks clumsy. Nice UI but dont see any value add from past. All old links broken and dont have a direct option to find all my old posts. Looking from last fifteen minutes, still trying to find all my old posts.

**Update after 5 days -> still looking. Can someone help where and how can i find all my old posts and bookmarks?

@Sarah G_  Can you please advice urgently how to see all my Old posts? I need to see them as there was a lot of hard work gone to create them? Current view only shows 2 posts? where the older ones gone??

[Sarah G_]

Hi @PaulSylo thanks for your comment. This is great feedback for us, @Dan Bruhn! We will work on sharing additional details about to the new rank system. Others have suggested adding a filter for ranks on the global  leaderboard here: https://www.servicenow.com/community/solutions/acceptedsolutionsleaderboardpage/node-display-id/comm... 

[Sarah G_]

Hi @Jace Benson thanks for your comment. This is great feedback for us, @DerekRG! Our Admin team is aware that the content activity thread on the homepage and hub pages do distinguish the types of content like before. We will look into adding a customization for clarifying which content types are relevant to which posts. In the short term, you can view activity for specific content types (article, blog, question) by clicking on the content type associated with its location. See link and pictured below:

 

[bethprice]

The new look and feel of Community is wonderful. Great job everyone!

[Nick Giudice]

Links to older community posts from email notifications are not working which is causing confusion for customers.

[Robert Fedoruk]

Lots of apologies today 😞

[Jay75]

Can anyone help me where to post question in this new UI ???

[Robert Fedoruk]

@Jay75  - You've first got to navigate to the forum you want to post it in.

Then you've got to scroll allllllllllllllllllllllll they way past their news, announcements, etc.... all the way at the bottom is where you'll find the posts.  The question button is on the left hand side.

[Slava Savitsky]

I definitely like the cleaner UI and there are indeed some very nice improvements like signature, autosave and preview. However, some other things have become less obvious or less convenient:

1. Where did the Community Feedback forum go? Everyone seems to be adding their comments right here, but is this the recommended way to provide feedback? And by the way, why is there no way to reply to a comment on this page?
2. How does one figure out their rating without knowing which of the 574 pages of the Leaderboard their are on?
3. The article only mentions 6 ranks (Explorer, Contributor, Kilo Expert, Mega Guru, Giga Sage, Tera Patron), but looking around I can also see people with other ranks such as Giga Expert, Tera Guru, Mega Contributor. I assume there are in fact 6 ranks (Explorer, Contributor, Expert, Guru, Sage, Patron), each of which is further subdivided into levels indicated by prefixes (Kilo, Mega, Giga, Tera). Is that how it actually works?
4. Sadly enough, the Idea Portal is no longer accessible to people without access to the Now Support portal.
5. My avatar is gone and my display name has changed without my knowledge. This was not very user friendly.
6. Maybe I missed the communication, but this whole revamp of the Community was a huge surprise to me, which I was not quite prepared for. I urgently needed some information, but instead had to spend time figuring out how to use the new platform.

[VaranAwesomenow]

But as raising star I cant post any blogs, dont see any option to do that.

https://www.servicenow.com/community/cmdb/ct-p/CMDB

Is this expected ?

[JC Moller]

Is the subscriptions activity working normally? 

I have checked all my setting but I still do not receive any emails.

BR, Jan

[Brad_B]

I really like the new UI and navigation, but disappointed that Ideas portal has been moved.  It was a good user experience to have everything in the same place, because a lot of new ideas led to replies and good conversations regarding workarounds, best practices, etc.

[Sarah G_]

Hi All,

Thanks for your comments and feedback. If I have not already personally responded to your comment on this thread, please know that I'm working on an FAQ to help remediate some of the challenges mentioned above. 

Understandably, you may Private Message me on the community if there is a concern you need me to escalate to our Admin team. Additionally, it may be helpful to know that several of the errors with posting and replying have received the visibility and awareness needed for a prioritized resolution. Take care.

Sincerely,

Sarah G.

[Jace Benson]

Hey I'd like to share one way I found making the community easier for me to use.  Removing some of the content.  (video is 2 1/2 minutes)

[Mark Manders]

This was a really helpful video!

Thanks Jace! The sections you deleted are the ones that are annoying me as well. The question stuff should have been at the top of the page, because that's why we come to the community, which ServiceNow should have realized when building the new community, but this will limit my level of frustration a lot!

[Tom Sienkiewicz]

How do I change my user name? I feel like I've been given a serial number! What's my Model?

EDIT: okay figured it out, was easy enough. Still, a bit surprising and the User Name field could use more than 15 characters...

[VaranAwesomenow]

Quick walkthrough of new community UI

[Marc Mouries]

People come to the community to get help or help other ServiceNow users. This community is one of the differentiator of the ServiceNow platform. As such,  questions should be front and center of the pages for each product.

A big let down is all links from previously bookmarked article redirect to the servicenow.com/community page. Many users now need to go and search those articles again. This is a big productivity loss.

The organization needs to be more intent focused. Users come to the community to get help or learn about a specific topic. With the previous community, it was possible to find articles and blogs in each  capability category. Now there is the Product Hubs pages, the Discussions pages and the Blogs pages.   It is really hard to find what we are looking for.  When a user goes into a product hub page, they should be able to quickly see 1) what's new about this product, 2) latest resolved questions, unanswered questions 3) latest blogs

[VaranAwesomenow]

In previous version of community we were able to see our rank on the homepage under the top contributors

We dont see that anymore, we need to traverse through all the pages before you can find your rank. Can we retain that feature pls, it was very helpful.

[Nia McCash]

In the previous Community platform, we were able to follow other community individuals (eg. if we want to get notified when an MVP posts a new article to the community). Is that functionality still available in this new platform?

[Toby11]

Things look very nice @Sarah G_ - would you consider creating a discussion space for Community Managers utilizing the SNOW platform for community? It would be great to learn and share best practices, features, and reporting ideas.

Cheers,
Toby

[OlaN]

Well done!

I do like the new community, although it will take some time getting used to.

I have some questions on the new ranking system.

What is it that decides the new ranks?

What triggers the move from Explorer to Contributor to Expert to Guru, to Sage to Patron ?
What triggers the move from Kilo, to Mega, Giga and Tera ?