Looking to build your first AI agent? This article is for you! I’m beyond excited about the new AI Agent capability in ServiceNow—this is not just another feature; it’s a revolution in how we interact with systems!I put this to the test by building...
We just deployed our first AI agents with a state government client. The job? Automate travel applications. Sounds simple — until you see what actually happened. The process was a mess: fragmented user data across platforms, tangled travel policies, ...
When managing user roles in ServiceNow, it's essential to distinguish between active users and those who have not accessed the system in a long time. The following steps will help you generate a report listing active users assigned to specific roles....
ServiceNow provides powerful out-of-the-box (OOTB) applications designed to meet common business needs. ServiceNow’s OOTB applications offer pre-built functionality for IT service management (ITSM), customer Relationship management (CRM, formerly CSM...
As businesses seek greater agility, scalability, and security, the need for robust mega applications—large-scale enterprise solutions that unify workflows, data, and automation—has never been more critical. ServiceNow’s single-platform approach, comb...
Autonomous AI Agents (Agentic) AI and Gen AI are transforming the way custom applications are developed and deployed within ServiceNow. By integrating AI into workflows, enhancing user interactions, and automating tasks, organisations can achieve gre...
Imagine a workforce of AI Agents tirelessly working behind the scenes—executing approvals, resolving tickets, looking up external databases, executing exemptions and escalation processes, conducting financial audits, reviewing corporate policy and ma...
Hi Everyone, Check out my favourite overviews and best practice guides for Now Assist for Creator: Blog: What's new in Now Assist for Creator? May store releaseBlog: Application generation - quick start and prompting guide YouTube: ServiceNow Low...
Hi everyone, Here is a link to the recording: ServiceNow Stream Connect for Apache Kafka Demo / showcase for the below ServiceNow & Kafka joint use cases: Automatically feeding the CMDB Asset & Service Status updatedBanking fraud and anomaly det...
Hi Everyone, Here is a link to recording: Reimagine ERP with a Service Lens 0min Intro & overview - Doug Alcock7min40sec – Demo update Master Data - Sylvain Hauser21min35sec - ERP Use cases, Demo ERP Models and ERP Portal Hub - Kanth Basavaraju37m...
Low-Code ServiceNow recognized as a Leader in low-code innovation (Forrester)Build and automate with low-code: A global guide to 2024 tech trends (servicenow.com)Low-Code Apps with Chuck Tomasi (BrightTalk)5 trends driving the future of low-code (Ser...
One of the best overviews https://url.us.m.mimecastprotect.com/s/h7RDCERVqQU3y1LJzcZMAW5?domain=youtube.com
Legacy enterprise resource planning (ERP) systems are good at executing transactions and producing document-based outputs, such as purchase orders. But they fall short when it comes to connecting the work of users across departments and functions. Pr...
