I am creating a work flow that will send an email to the "assigned to" user from the incident table that is NOT assigned to the "Service Desk" group. It seems I am only get one email sent and another if I hit the "test" button but its not evaluating ...
Hi All, I have 4 reports in one dashboard all are on incident table, if I create an interactive filter it is getting applied on all the 4 reports but it shouldn't. My requirement is I need to have 4 filters for 4 reports which apply individually that...
#Create a task - On the Change form when all the change tasks associated with that change request get closed, the state of change should also set to “Close complete”.
How do I build a serviceNow application with my team members? How do I start?I have requirements for my project with me.Steps to Build an Application in ServiceNow with my Team? How do I merge a member's individual work?
Hi,I have to make changes for a word in widget in a portal , where this widget is used for multiple versions.But the changes have to be made for 1 version, remaining all versions under this widget should have earlier value.Is that possible?
Hi all,In Servicenow, there are some parts (function) that we are able to write Low-Codes by Java. For example, "Business rule", "Script Included", "UI Action", and so on.Even the codes are not Pro-codes but Low-Codes, I think I should manage the cod...
Hi AllFor an improvement of an existing ServiceNow implementation i'm searching for a template about "Implementation Requirements Document" can't seem to find such a thing in here.Could someone point me to the right direction? Thank you
Hello,I am facing some issues changing the filters from Overview in the Service Operations Workspace. I managed to change the tables by modifying the script "SowIncidentLandingPageUtils," but I am having trouble with the cards. I changed the filters ...
I created a menu in my scoped app via the Now Experience UI, i.e., Service Portal > Menus > New. It does not appear in the tree?
Hello All, We have defined an SLA with 8-5 weekdays excluding Holidays and the 'Timezone source' of SLA is set to 'The caller's time zone' and the schedule is set to floating. and the system timezone is in CST. There are 2 users imaging A, B. A suppo...
I have been in the IT field for nearly 19 years combined from my experience working part-time in the computer lab and library in college to my current position as a Service Delivery Specialist at a digital service company. While this position is more...
Hi, I have a requirement from client i.e. When a Service desk agent trying to search for "Pending retirement" state knowledge articles using "text keyword" ( Ex: Email ) in "Global search" so he can able to view the available articles. Can anyone he...
Currently i miss Script Include, Business Rules in the Dropdown of the "Table Name" Field. Any solutions how to make the selection of this tables available?
Requirement - activity for washington D.C that I would like to add a create button in playbook actions in activity definition so that playbook will popup with the form fields I chosen.
Records are grouped by "Task Group"After applying filter on the using filter component, The group by is removed How to keep the group by "Task Group" always applied ? This is a custom page created using UI Builder with only list component and some fi...
