Work flow to create email for Incidents with no updates for 3 or more days

[MoeG82]

I am creating a work flow that will send an email to the "assigned to" user from the incident table that is NOT assigned to the "Service Desk" group. It seems I am only get one email sent and another if I hit the "test" button but its not evaluating all the records that fit that criteria. Below is the flow I have. Any help would be much appreciated. 

[Brian Lancaster]

Why do you have the if statement checking again if hasn't been updated in 3 days when you lookup records already has that conditions? I would also remove activity is empty from the condition for the lookup records. I'm not sure what that is doing but you cannot see when just looking at the list view. I would think activity would always have something in it since activity tracks changes to the incident even if it is just something like assignment group changing.

[MoeG82]

I have update step 3:

[Brian Lancaster]

No what I'm saying is you don't need step 3 at all.

[MoeG82]

For anyone who had a similar question and needed the final results: I have figured this out and attached is the flow created to do so. It was easier to just set up a notification that was triggered by the work flow instead of setting up the email directly from the work flow.