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01-14-2026 09:44 PM
In SOW Workspace, in the problem table, we had a state field as Assess and there is an UI Action as Assess when we clicked on that UI Action, a Popup is getting appeared in which it is asking to fill Assigned to field.. now I added one more field as mandatory that is substate, but why in popup substate is not showing?
do I need to configure anything additionally?
UI Screenshot
UI Action Screenshot
@Ankur Bawiskar please help
Solved! Go to Solution.
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01-16-2026 01:14 PM
Hi @Sathwik1 ,
I have a exact solution for you that will meet your needs.
The Image that I pasted above I hope you are asking for it ..
Actually there Is an UI Script (ProblemModalUIHelpers) -- > from which It's calling a Business Rule ( Update Problem State to Assess) -- > and the from that It's calling a Script Include Base ( ProblemStateUtils ) --- > Then a child Script include ( ProblemStateUtilsSNC) --> within that script include it's calling the function (
This function is actually managing the value that is populating in UI page. So if you want to add another value called substate within that Ui Page you need to follow thw below process.
1. So first we need to create a record in a table called Section Element (sys_ui_element.LIST) .
2. Once you open the table you need to put a filter { sys Ui Section (click on show related record) ->view (click on all view fileds ) ->name } -- is -- assess_dialog_form_view .
3. You will get two records that are already created ( state, assigned_to) create abother record and while creating the record put the Element name as the backend name of substate field. That you created within the problem.
4. Then create a UI Policy.
5. Put a condition as While State -- Is one of -- new and Assess.
6. create a UI policy Action and put substate as Mandetory.
It will show you the substate field in the UI Page.
So if the solution is helpful for you please mark it as Helpful and also accept the solution if its solve your purpose.
Regards,
Sagnic
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3 weeks ago
Hi @Sathwik1 ,
If you find it helpful for you please mark it as accepted to close the thread.
Regards,
Sagnic

