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Knowledge Article Preview Displays All Elements, but Edit View Shows Only One Element (SOW View)

ChristylazaA
Mega Contributor

 

When editing a Knowledge Article in Service Operations Workspace (SOW), only a single element is displayed in the article content. However, when the Preview option is selected, all the expected elements and content are displayed correctly.
Expected behavior:
All article elements should be visible in both Edit and Preview views.


Actual behavior:
Edit view displays only one element.
Preview view displays all required elements correctly.

 

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