Hello, I assume that:
- Create a new view > Create a new form layout called 'passport booking quick details'
- Form Layout is the structure and arrangement of fields on a form in a specific table.
- Official ServiceNow documentation: Configuring the form layout
- Write a view rule (view should be visible to regional manager) > Create a new view rule to display created form layout to regional manager.
- View Rule is used to dynamically determine which form view should be displayed to a user based on specific conditions.
- You can create a new View Rule in table View Rules [sysrule_view] (Check already existing view rules to get an idea how they are configured)
- View: Name of view you have created
- Conditions: Current user is Regional Manager
Related Community article created by Amit Gujarathi: ServiceNow View and View Rule | ServiceNow tutorial to understand the view and view rule with ease.
If my answer helped you, please mark it as correct and helpful, thank you 👍
Martin
