ServiceNow Learning

[JekinZ]

I have learned about basic of ServiceNow like what is ServiceNow and what is the creator studio, service portal, knowledge portal, employee centre and how it works and many more things like form, list, filter, flow, workflow, scripting, integration, create own application from creator studio etc...

I have also completed the ITSM(IT Service Management) simulator course from Now Learning platform.

Now I want to learn any one particular module like HRSD(HR Service Delivery), CSM(Customer Service Management), FSM(Field Service Management), ITOM(IT Operation Management), SecOps(Security Operations), etc...

So I can get the projects from the market according to the my learned individual module of ServiceNow.

I have tried so many youtube channels but I am not getting what I want that mastery in particular module.

Your so many suggestions was valuable  @Dr Atul G- LNG , @Sandeep Rajput , @Harish Bainsla , @Sid_Takali , @Gangadhar Ravi 

If anyone have suggestion for my solution then directly message me in inbox because if you will reply of this post then it will take 1 day to approve and then I will also reply then it will take one more day and i want fast solution so the best option is to message me inbox directly.

After your suggestions if I found useful or knowledgable then i will tell you to post your valuable suggestions in the reply of this post and I will give you helpful and accept your suggestions as solutions,

[Dr Atul G- LNG · Accepted solution]

Hi @JekinZ 

I know you already booked the session with me, but just to be more clear, you just did the ITSM simulator, its time to do hands-on, the module you are looking for is more in advance in nature, I am not saying don't learn but I recommend get hands-on on previous one first, mastery is a very big term, I am in SN ecosystem more than 10 yrs now, but I cant still call my self master in ITSM. It is continuous learning mate. Don't be in a hurry. Take step by step.

[Dr Atul G- LNG · Accepted solution]

Hi @JekinZ 

I know you already booked the session with me, but just to be more clear, you just did the ITSM simulator, its time to do hands-on, the module you are looking for is more in advance in nature, I am not saying don't learn but I recommend get hands-on on previous one first, mastery is a very big term, I am in SN ecosystem more than 10 yrs now, but I cant still call my self master in ITSM. It is continuous learning mate. Don't be in a hurry. Take step by step.

[Sandeep Rajput · Accepted solution]

@JekinZ As rightly stated by @Dr Atul G- LNG ITSM simulator is not even a droplet when it comes to learning ITSM in ServiceNow. You need to persistently learn various processes/workflows related to ITSM (Incident/Problem/Change) and associated workflows, CMDB, SLAs, Notifications, events, business rules, script includes etc. All these learnings will take their own sweet time. Please plan to spend next six months on learning ITSM.

ITSM itself can lend you a Job, learning other product lines can be done when you have a good understanding of ITSM.

Hope this helps.