SNPI - Explore Now Create - Failed

[KishoreGouB]

I have followed all the instructions, but when I import the XML file downloaded from the success pack, it just doesn't show anything. tried it multiple times using different browsers and also different OS. Still facing the same issue.

[Tanushree Maiti]

Hi @KishoreGouB ,

Step by step instruction is given here with screen shot. Check the export and import (where) process where you are missing.

https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/creator-studio-forum/1610/1...

Similar post : https://www.servicenow.com/community/now-assist-for-creator-forum/snpi-explore-now-create/m-p/332357...

[William11]

Did that and it still doesn't work. Even restarted the instance and that didn't help.

[Tanushree Maiti]

Hi @William11 ,

Raise a case with Now support if you think  its not working even after correct configuration.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

[Dr Atul G- LNG]

Hi @KishoreGouB 

No, there’s no issue from my side—I tried it and it’s working fine.

You might want to log out and log back in, then check again. If the issue still persists, you can raise a case with the Now Learning support team.

https://www.servicenow.com/community/creator-studio-forum/how-to-access-the-now-create-portal/m-p/35...