CSM articles

ServiceNow CMDB 101! Awaken Your Service Management From Within...

You've been asked to implement a CMDB in ServiceNow ®. Or, you will soon have to improve the information that is found in your current CMDB.There's no surprise there! Statistically, most CMDB projects fail for many reasons, but the main reason being,...

ServiceNow sponsoring 2017 CCW Conference & Expo

ServiceNow is sponsoring the 2017 CCW Conference & Expo this year in Las Vegas - see the attached flyer for a 20% registration discount. This is an exciting event where you can explore cutting-edge technologies that are transforming the future of the...

CSM, It's not just for IT

ServiceNow Customer Service Management (CSM)How can you decrease call volumes and increase customer satisfaction? CSMServiceNow Module Product Information:https://www.youtube.com/watch?v=HiXidq_Mtxc (ServiceNow Product Overview Video)CSM Empower ...