CSM articles

Qualities of a Tech Support Team

Good End User CommunicationWhen tackling an issue of the end clients and operator can manufacture a cozy association with them. It is regularly viewed as a fundamental piece of critical thinking. In the event that the specialists keep a standard disc...

DataAccessImplementaion-v2.docx

This whitepaper discusses security and performance issues of ACL's and Query Business Rules. It also discusses CSM data implementation out of the box. It suggests things to keep in mind if customer customizes out of the box schema.

Field Service Management - click-through demo.ppsx

FSM click-through demo.

ServiceNow CMDB 101! Awaken Your Service Management From Within...

You've been asked to implement a CMDB in ServiceNow ®. Or, you will soon have to improve the information that is found in your current CMDB.There's no surprise there! Statistically, most CMDB projects fail for many reasons, but the main reason being,...

ServiceNow sponsoring 2017 CCW Conference & Expo

ServiceNow is sponsoring the 2017 CCW Conference & Expo this year in Las Vegas - see the attached flyer for a 20% registration discount. This is an exciting event where you can explore cutting-edge technologies that are transforming the future of the...

CSM, It's not just for IT

ServiceNow Customer Service Management (CSM)How can you decrease call volumes and increase customer satisfaction? CSMServiceNow Module Product Information:https://www.youtube.com/watch?v=HiXidq_Mtxc (ServiceNow Product Overview Video)CSM Empower ...