Overview
Web embeddables enable organizations to embed ServiceNow CRM self-service capabilties on their thrid party website.
The Knowledge Article View Web embeddable displays full knowledge articles with rich content (images, tables, step-by-step instructions) directly on the organization's website, eliminating redirects to a knowledge portal. It captures article effectiveness data through built-in feedback mechanisms ('Was this helpful?'), helping knowledge managers prioritize content improvements.
Key persona:
Business Analyst or administrator configures each web embeddable web component
Customers and consumers interact with this web embeddable on the organization's third party website.
Documentation:
Configure Web embeddables
Embed on Third Party Website
Properties for web component
Sample code and implementation examples
Event Handlers
Embed Code for Global and component
Links:
Web embeddables Overview
