Web embeddables: Knowledge Article View

[Harriet Frankli]

Overview

Web embeddables enable organizations to embed ServiceNow CRM self-service capabilties on their thrid party website.

The Knowledge Article View Web embeddable displays full knowledge articles with rich content (images, tables, step-by-step instructions) directly on the organization's website, eliminating redirects to a knowledge portal. It captures article effectiveness data through built-in feedback mechanisms ('Was this helpful?'), helping knowledge managers prioritize content improvements.

Key persona:

Business Analyst or administrator configures each web embeddable web component

Customers and consumers interact with this web embeddable on the organization's third party website.

Documentation:

Configure Web embeddables 

Embed on Third Party Website

Properties for web component

Sample code and implementation examples

Event Handlers

Embed Code for Global and component

Links:

Web embeddables Overview