Overview
Web embeddables enable organizations to embed ServiceNow CRM self-service capabilties on their thrid party website.
The Playbook Intake web embeddable web component delivers guided, step-by-step case submission experiences driven by ServiceNow Playbooks, capturing structured details progressively without overwhelming customers. It improves data quality by collecting the right information at the right time through conditional logic and validation.
Key persona:
Business Analyst or administrator configures each web embeddable web component
Customers and consumers interact with this web embeddable on the organization's third party website.
Documentation:
Configure Web embeddables
Embed on Third Party Website
Properties for web component
Sample code and implementation examples
Event Handlers
Embed Code for Global and component
Links:
Web embeddables Overview
