Did you miss any of our Now on Now sessions and demos at the Knowledge 2020 digital experience in May? We have you covered. Now on Now is what we call “drinking our own champagne.” It’s how we at ServiceNow use our own platform to build, run, and innovate our business. At Know20, our Now Support teams presented how we use Customer Service Management, and other products to create our world-class support experience.
We had more than 50 sessions and 40 demos that we pared down to a Top 10 Now on Now sessions playlist. You can learn firsthand about our implementation plan, the benefits our teams are seeing, and lessons learned, and what’s next (actual product demos included!). We have a few thought leadership sessions where we dive into the strategy driving our adoption and our vision for success.
10 Now on Now Support Experience Demos from Know20 to Bookmark
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Now on Now: Resolving issues 50% faster with CSM - Part 1, customer experience with Luke Morris
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Now on Now: Resolving issues 50% faster with CSM - Part 2, employee experience with Andrew Papparides
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Now on Now: Knowledge-Centered Service allow agents to resolve issues 50% faster with Lynda King
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CSM+ITSM reduce risk, remove problems, and avoid 75K cases with Marie Palmer
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Developing business continuity plans for Customer Support with Ravneet Gill
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Understand how to take advantage of ServiceNow's customer support portal to get more done with Teena Singh
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How to use the new Now Support mobile application to help you get work done 24/7 with Rob Muro
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Understand how to take advantage of Virtual Agent to solve your customer issues with Howard Shaw
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Creating Now Community content that matters with Mark Obee and Chuck Tomasi
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Building your reputation with the Now Community with Mark Obee and Robert Fedoruk
Bookmark the Now Support Know20 playlist!
You can search all our sessions by topic by typing Now on Now in the Knowledge catalog search.
